Refund Policy
Information as of November 12, 2026
Version 1.1 · Effective November 12, 2026.
1. Summary
- Cancellation before download: full refund if you ask within 14 days of purchase and have not yet downloaded any document from the order. No reason needed.
- Technical problems: refund if a file will not download or is corrupted and we do not fix it within 5 business days.
- Update pass: refund within 14 days if you have not downloaded any new version with it, and also if we publish no new version during its 12 months.
- Your statutory rights as a consumer are not limited by this policy.
2. Cancellation before download (all purchases, all countries)
2.1. You may cancel your purchase for a full refund within 14 calendar days of purchase, as long as you have not downloaded any document from the order.
2.2. Supply of the digital content begins with your first download. Before paying, you expressly ask for supply to begin at that moment; after downloading, you can therefore no longer cancel this way, except for the reasons in Section 3 or where the law of your country gives you a non-waivable right (Section 5).
2.3. For a kit, downloading any document in the kit counts as downloading the kit.
3. Commercial guarantee for technical problems (14 days)
3.1. Within 14 days of purchase, even after downloading, you may request a refund if:
- (a) you cannot access your downloads or a file will not download, and we do not fix it within 5 business days of your notice;
- (b) a file is corrupted or incomplete and we do not fix it within 5 business days;
- (c) the document differs materially from its description (for example, sections listed in the published table of contents are missing);
- (d) you accidentally bought the same document twice; or
- (e) you were charged in error.
3.2. Not covered: change of mind after download; finding a similar resource elsewhere; regulatory changes after purchase; or not using the document.
3.3. If the problem affects only some documents in a kit, we refund the proportionate part for those documents based on the kit price, or the whole kit if the problem prevents its use.
3.4. This guarantee is voluntary and is in addition to your statutory rights; it does not replace them.
4. Update pass
4.1. Full refund if you ask within 14 days of its purchase and have not downloaded any new version with it.
4.2. If we publish no new version of the documents in your order during the pass's 12 months, we will refund it if you ask within 30 days after it ends.
5. Your statutory rights
5.1. European Union. If you are a consumer, you have 14 days to withdraw until your first download. Before paying, you expressly request that supply begin with that download and acknowledge that you lose the right of withdrawal with it (Directive 2011/83/EU, art. 16(m)). If the content does not conform to the contract, you keep the statutory remedies (bringing it into conformity, price reduction or termination; Directive (EU) 2019/770, art. 14).
5.2. Other countries. Indicative summary; if the law of your country gives you more rights, the law prevails.
| Country | General rule for distance sales | How we apply it |
|---|---|---|
| Argentina | 10 calendar-day revocation, non-waivable (Law 24,240, art. 34; Civil and Commercial Code, art. 1110) | Covered by our 14-day cancellation. If the law also grants revocation after download, we honor it. The "Cancel a purchase" link in the footer is our regret button. |
| Brazil | 7-day withdrawal (CDC, art. 49) | Covered by the 14-day cancellation; if the law extends it to downloaded content, we honor it. |
| Chile | 10-day withdrawal for distance contracts (Law 19,496, art. 3 bis, as amended by Law 21,398) | Covered by the 14-day cancellation; if the law extends it to downloaded content, we honor it. |
| Colombia | 5-business-day withdrawal with exceptions, plus payment reversal in the cases of art. 51 (Law 1480 of 2011) | Covered by the 14-day cancellation. Payment reversal remains available. |
| Mexico | 5-business-day revocation for distance sales (LFPC, art. 56) | Covered by the 14-day cancellation; if the law extends it to downloaded content, we honor it. |
| Ecuador | 3-day return for certain distance sales (LODC, art. 45) | Covered by the 14-day cancellation. |
| Peru, United States and others | No general cooling-off right for online purchases, per our information | The 14-day cancellation and the commercial guarantee apply. |
6. How to request a refund
- Use "Cancel a purchase" (site footer, confirmation email or access page) or email support@aipoliciesgenerator.com with your purchase email and order number. No reason is needed for cancellation before download.
- We immediately send you an acknowledgment by email.
- When you cancel a purchase (Section 2), we block access to the downloads immediately. If the refund is approved, we process it manually to the same payment method without undue delay and, in any case, within 14 calendar days of your request.
- We refund in the currency charged; exchange differences or your bank's fees are outside our control.
7. Effect of a refund
When an order or document is refunded, its access is disabled and the license to the refunded documents ends: you must stop using them and delete copies, unless the law allows you to keep them.
8. Payment disputes
Before opening a dispute with your bank, please contact us: we can usually resolve it faster. If there is a dispute or chargeback, access is suspended while it is resolved. This does not limit your rights against your bank or, in Colombia, the payment reversal provided by Law 1480.