Cancel a purchase

2. Cancellation before download (all purchases, all countries)

2.1. You may cancel your purchase for a full refund within 14 calendar days of purchase, as long as you have not downloaded any document from the order.

2.2. Supply of the digital content begins with your first download. Before paying, you expressly ask for supply to begin at that moment; after downloading, you can therefore no longer cancel this way, except for the reasons in Section 3 or where the law of your country gives you a non-waivable right (Section 5).

2.3. For a kit, downloading any document in the kit counts as downloading the kit.

6. How to request a refund

1. Use "Cancel a purchase" (site footer, confirmation email or access page) or email support@aipoliciesgenerator.com with your purchase email and order number. No reason is needed for cancellation before download.
2. We immediately send you an acknowledgment by email.
3. When you cancel a purchase (Section 2), we block access to the downloads immediately. If the refund is approved, we process it manually to the same payment method without undue delay and, in any case, within 14 calendar days of your request.
4. We refund in the currency charged; exchange differences or your bank's fees are outside our control.