Let customers switch cloud or AI providers
Reglamento (UE) 2023/2854, arts. 23-31In force
Applies from September 12, 2025
- When it relates
- If you offer AI or software as a cloud service to EU customers.
- What the rule provides
- Include in contracts the right to switch and export data, with notice and transition periods.
- Remove technical and commercial barriers; charge only the direct cost of switching until Jan 12, 2027 and nothing after.
- Typical evidence
- Switching and exit contract clauses.
- Export format documentation.
- Supporting documents
- Verification
- Verified in the official source on November 4, 2026Checked in the Official Journal (CELEX 32023R2854): Article 50 ("It shall apply from 12 September 2025"), Articles 23-31 (switching) and Article 29 (reduced charges capped at direct costs until Jan 12, 2027; none from that date).