Public Statement on Responsible AI Use

How to use this document

• What it is for. This is a base text to publish on your website explaining to customers, users and the public how your organization uses artificial intelligence, what commitments it makes and how to get in touch. It helps you communicate your AI use clearly and carefully, without promising more than the organization can show.
• Who should own it. The AI lead, together with the communications function. Enter the function in [RESPONSIBLE FUNCTION] and the person who keeps the text up to date in [OWNER].
• Decisions to take first. Before publishing, decide which AI uses you will describe (Section 1), which commitments you can back up with evidence today (Sections 3 to 6), which [OPTIONAL] clauses to keep and which contact channel will handle questions.
• Golden rule. Publish only commitments you already meet and can demonstrate. If a commitment is not yet in place, delete it or rephrase it as a goal with a date. Use aid B to check each statement.
• Fields to complete. Replace the bracketed fields, such as [ORGANIZATION NAME], [AI GOVERNANCE EMAIL], [PRIVACY EMAIL] and [COMPLETE]. When you keep an [OPTIONAL] clause, delete the tag.
• Country variants. This document has no country variants. This statement does not replace the notices the law requires (privacy notice, AI interaction notice or information on automated decisions); it must be consistent with them. See "Related regulatory references."
• Review. Have legal, privacy and communications review the final text, especially statements about security, bias, privacy and compliance.
• Approval and publication. Have it approved by the AI committee or management, record it in "Version history" and publish it on a stable page of your website (for example, in the footer next to the privacy notice) with the date of the last update. The implementation aids are for internal use and are not published.

Public Statement on Responsible AI Use

[ORGANIZATION NAME]
Last updated: [DATE]

At [ORGANIZATION NAME], we use artificial intelligence (AI) to [COMPLETE: for example, serve you faster, improve our products and work more efficiently]. We know AI can add a lot of value, but we also know it can make mistakes, reflect bias or be misused. That is why we want to explain clearly how we use it, which principles we follow and what you can expect from us.

This statement complements our [COMPLETE: privacy notice, with link] and our terms of service. It does not change the rights you have under the law.

1. How we use AI

We mainly use AI in these activities:

Activity	What we use AI for	Does it interact with you directly?	Human involvement
[COMPLETE: for example, customer service]	[COMPLETE: for example, a virtual assistant answers frequently asked questions]	[COMPLETE: yes or no]	[COMPLETE: for example, you can ask to speak with a person at any time]
[COMPLETE: for example, product recommendations]	[COMPLETE]	[COMPLETE]	[COMPLETE]
[COMPLETE: for example, fraud prevention]	[COMPLETE]	[COMPLETE]	[COMPLETE: for example, a person reviews each alert before a transaction is blocked]
[COMPLETE: for example, internal drafting and analysis support]	[COMPLETE]	No	[COMPLETE]

[OPTIONAL] We do not use AI to make, without human involvement, decisions that produce legal effects or similarly significant effects on you, such as [COMPLETE: for example, denying a service or an application].

2. Our principles

These principles guide how we choose, develop and use AI:

• People first. We use AI to support people's work and judgment, not to replace them in decisions that call for discernment, empathy or accountability.
• Fairness. We work to prevent our AI systems from treating people or groups unfairly. Before launching systems that may affect people, we test them for bias and errors.
• Transparency. We tell you when you are interacting with an AI system and when content has been generated by AI, and we aim to explain in plain language how AI influences the outcomes that affect you.
• Safety and reliability. We test our systems before using them, monitor them while they run and correct or withdraw them if they do not work as they should.
• Privacy. We process your personal data in line with our privacy notice and applicable law, and we use only the data needed for each purpose.
• Accountability. Every AI system we use has a named owner within the organization, and we take responsibility for the results of the AI we use.
• [OPTIONAL] Sustainability. We take AI's resource consumption into account when choosing and sizing our solutions.