AI agents that take actions in Peru: related rules
Systems that, given a goal, plan and execute actions in other tools: sending emails, purchasing, changing records or approving requests. Their risk depends on the permissions they hold and whether they decide about people without human involvement.
Acceptable risk unless it acts in a high-risk area. Deadline depends on the company's sector: health, education, justice, security and finance Sep 10, 2026; transport, commerce and labor Sep 10, 2027; production, agriculture, energy and mining Sep 10, 2028; others Sep 10, 2029; small businesses Sep 10, 2027 and micro businesses Sep 10, 2028 unless their sector has an earlier date.
Obligations related to this use case
Always offer the option to talk to a person
Law 31601Ley 29571, art. 1.1, literal l), incorporado por la Ley 31601In force
Already applicable
When it relates
Businesses that serve consumers through chatbots, digital assistants, automated voice response or automated messaging.
What the rule provides
Give consumers the alternative of being served by a person whenever AI-based or digital-assistant service is used.
Allow that option at any stage of the conversation and make it easy to find.
Verified in the official source on November 2, 2026Wording of the added clause confirmed in legal sources and the Congress consolidated text; the law sets no adaptation period. Checked in El Peruano on Nov 2, 2026: it adds literal l) to Art. 1.1 of Law 29571 (right to a personal-service option when the provider offers an automated service system assisted by AI or a digital assistant).
Six base documents for agents that act in systems: autonomy and permissions policy, integration map, adversarial testing, human oversight, rollback and incident response.