Systems that, given a goal, plan and execute actions in other tools: sending emails, purchasing, changing records or approving requests. Their risk depends on the permissions they hold and whether they decide about people without human involvement.
Examples
Agent that schedules meetings and answers emails
Procurement agent that places orders
Agent that updates the CRM or ERP
Agent that approves refunds
By country
We only list countries where an obligation in force or adopted mentions this use case.
Interaction notice if it deals with people; if the agent decides in an Annex III area, it will be high-risk from Dec 2, 2027; the draft guidelines treat multi-agent systems as one system.
Acceptable risk unless it acts in a high-risk area. Deadline depends on the company's sector: health, education, justice, security and finance Sep 10, 2026; transport, commerce and labor Sep 10, 2027; production, agriculture, energy and mining Sep 10, 2028; others Sep 10, 2029; small businesses Sep 10, 2027 and micro businesses Sep 10, 2028 unless their sector has an earlier date.
Six base documents for agents that act in systems: autonomy and permissions policy, integration map, adversarial testing, human oversight, rollback and incident response.