Customer service chatbot or assistant in Peru: related rules
Text or voice conversational assistants that serve customers on websites, apps, WhatsApp or call centers. They are already regulated: users must be told they are talking to AI and, in several countries, offered the option of reaching a person.
Verified in the official source on November 2, 2026Wording of the added clause confirmed in legal sources and the Congress consolidated text; the law sets no adaptation period. Checked in El Peruano on Nov 2, 2026: it adds literal l) to Art. 1.1 of Law 29571 (right to a personal-service option when the provider offers an automated service system assisted by AI or a digital assistant).
Six base documents for integrating third-party models through APIs or RAG: due diligence, model provenance, architecture, integration map, adversarial security and service level agreement.