Includes 4 documents
Generative AI Starter Kit
Four base documents to start with from day one: usage rules, intellectual property, a tool inventory and staff training.
USD 109USD 176
Complete kit · available to buyCustomer service chatbot or assistant
Text or voice conversational assistants that serve customers on websites, apps, WhatsApp or call centers. They are already regulated: users must be told they are talking to AI and, in several countries, offered the option of reaching a person.
Examples
- Website support chatbot
- WhatsApp ordering assistant
- Call center voicebot
- Assistant that handles complaints
By country
We only list countries where an obligation in force or adopted mentions this use case.
How rules treat it, by jurisdiction
| Jurisdiction | Level | Date | Note |
|---|---|---|---|
| European Union | Transparency | August 2, 2026 | Art. 50(1): people must be told they are interacting with AI unless it is obvious. |
| Spain | Sector rules | December 28, 2026 | Customer Service Law 10/2025: large companies and basic services must allow reaching a human agent; adaptation until Dec 28, 2026. |
| Peru | Transparency | — | Law 31601 (2022): right to a human option at any stage; plus prior AI notice (Art. 25 of the regulation) by sector deadline. |
| Colombia | Data protection | — | No AI law; the SIC issued criteria on AI in consumer service (Apr 2025) and Law 1581/2012 applies. |
| Chile | Minimal risk or no specific regime | — | Consumer law applies today; the AI bill (16821-19) treats it as limited risk with a duty to inform. |
| Brazil | Minimal risk or no specific regime | — | The Consumer Defense Code and LGPD apply today; bill PL 2338 would require active transparency. |
| California | Transparency | — | The bot disclosure law (SB 1001, 2019) requires disclosing bots used to incentivize sales; SB 243 does not cover customer service bots. |
| Utah | Transparency | — | AI Policy Act: disclose AI use when asked and proactively in regulated services; sunsets Jul 1, 2027 unless extended. |
| Texas | Sector rules | January 1, 2026 | TRAIGA requires disclosure only from state agencies and healthcare providers. |
| Colorado | Minimal risk or no specific regime | — | The Attorney General is preparing chatbot rules; no obligation in force. |
| United States (federal) | Minimal risk or no specific regime | — | No specific federal law; the FTC acts against deceptive practices. |
Common base documents
- AI Interaction Notice and Synthetic Content Labeling
Notice and procedure · USD 19 · Available to buy
- Human Escalation Protocol for Customer Service
Protocol · USD 39 · Available to buy
- AI Transparency and User Explanation Policy
Policy · USD 39 · Available to buy
- AI Incident Response Plan
Procedure · USD 39 · Available to buy
- Human Oversight Procedure for AI Systems
Procedure · USD 39 · Available to buy
Depending on your situation
- If the assistant takes actions (refunds, account changes)
- If minors may use it
- If it processes personal data through an external vendor
- If it is marketed as an AI capability
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