Companion or social chatbot in Peru

Companion or social chatbot in Peru: related rules

Chatbots designed to sustain personal relationships or conversations, such as friendship, emotional support or characters. Several US states already require notices, crisis protocols and protections for minors.

Risk classification

Obligations related to this use case

Always offer the option to talk to a person

Law 31601Ley 29571, art. 1.1, literal l), incorporado por la Ley 31601In force

Already applicable

When it relates: Businesses that serve consumers through chatbots, digital assistants, automated voice response or automated messaging.
What the rule provides: Give consumers the alternative of being served by a person whenever AI-based or digital-assistant service is used.
Allow that option at any stage of the conversation and make it easy to find.
Typical evidence: Chatbot flow showing the human option
Response times of the human channel
Related base documents: Human Escalation Protocol for Customer Service
Supporting documents: AI Interaction Notice and Synthetic Content Labeling
AI Transparency and User Explanation Policy
Verification: Verified in the official source on November 2, 2026Wording of the added clause confirmed in legal sources and the Congress consolidated text; the law sets no adaptation period. Checked in El Peruano on Nov 2, 2026: it adds literal l) to Art. 1.1 of Law 29571 (right to a personal-service option when the provider offers an automated service system assisted by AI or a digital assistant).

Related kits

Includes 5 documents

Customer Service Chatbot Kit

AI interaction notice, right to reach a human, explanations, complaints and incidents for a customer-facing chatbot or voice assistant.

USD 109USD 175

Complete kit · available to buy