Includes 5 documents
Customer Service Chatbot Kit
AI interaction notice, right to reach a human, explanations, complaints and incidents for a customer-facing chatbot or voice assistant.
USD 109USD 175
Complete kit · available to buyCompanion or social chatbot
Chatbots designed to sustain personal relationships or conversations, such as friendship, emotional support or characters. Several US states already require notices, crisis protocols and protections for minors.
Examples
- Virtual friend or partner app
- Conversational character in a game or app
- Emotional wellness assistant
- Persona-based study buddy for students
By country
We only list countries where an obligation in force or adopted mentions this use case.
How rules treat it, by jurisdiction
| Jurisdiction | Level | Date | Note |
|---|---|---|---|
| California | Transparency | January 1, 2026 | SB 243: AI notice, suicidal ideation protocol, reminders and safeguards for minors; annual report from Jul 1, 2027; private right of action. |
| New York (incl. NYC) | Transparency | November 5, 2025 | New York AI companion law (General Business Law Article 47), in force since Nov 5, 2025: crisis protocol and periodic notice that it is not a person. |
| Washington | Transparency | January 1, 2027 | HB 2225: mandatory safeguards with heightened protection for minors; excludes customer service bots; private right of action. |
| Nebraska | Transparency | July 1, 2027 | LB 525 (Conversational AI Safety Act): operational duties from July 2027 (exact date to be verified). |
| Utah | Sector rules | May 7, 2025 | HB 452: mental health chatbots must disclose they are AI; filing a written policy provides a legal defense. |
| United States (federal) | Data protection | April 22, 2026 | Amended COPPA Rule if the service is directed to children under 13; the FTC is examining companion chatbots used by minors. |
| European Union | Transparency | August 2, 2026 | AI interaction notice (Art. 50); manipulation or exploiting minors' vulnerabilities is a prohibited practice (Art. 5) since Feb 2, 2025. |
| Brazil | Minimal risk or no specific regime | — | Bill PL 2338 would treat exploiting minors' vulnerabilities as excessive risk. |
Common base documents
- AI Interaction Notice and Synthetic Content Labeling
Notice and procedure · USD 19 · Available to buy
- Chatbot Protocol for Minors and Crisis Situations
Protocol · USD 39 · Available to buy
- AI Incident Response Plan
Procedure · USD 39 · Available to buy
- Prohibited AI Practices Checklist
Checklist · USD 19 · Available to buy
- Human Oversight Procedure for AI Systems
Procedure · USD 39 · Available to buy
Depending on your situation
- If it processes children's data
- If it offers emotional or mental health support
- If it is trained on conversations
Related kits
Includes 5 documents
Education and Minors Kit
Chatbot protocol for minors and crises, DPIA, AI notices, human oversight in assessment and a check for prohibited practices such as emotion recognition.
USD 109USD 175
Complete kit · available to buy