AI used by public bodies or their suppliers to decide or prioritize access to subsidies, aid, social or health services, or permits. It affects vulnerable people and fundamental rights, so it requires impact assessment, transparency and human review.
Examples
Prioritizing social program beneficiaries
Benefits fraud detection
Citizen services chatbot
Appointment allocation for public services
By country
We only list countries where an obligation in force or adopted mentions this use case.
Base documents for public bodies and their suppliers: AI lead, governance model, inventory, algorithmic and fundamental rights impact assessments, human oversight and explanation to citizens.